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Ordering Instructions
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Regular Parcel / Xpresspost: Usually the best valued shipping method.  Orders are usually processed within 2-3 business days.  Most orders are delivered in 2-5 days after shipping depending on the location.  Dates shown on the shopping carts are for reference only.  Customers will receive tracking and final invoicing only AFTER they have been processed.  If you have not received it, the items have NOT been shipped.

Shipping quotes are for reference only and may not be the final rate on your invoice.  We shall adjust down if shipping charges are lower. Credit card payments are not processed immediately upon order submission, they are only charged upon completion of order packaging to ensure everything is in stock and available to ship.

FOR FULL SHIPPING TERMS AND CONDITIONS, PLEASE CLICK HERE!

 

PICK UP Options 

Pick up at the Toronto Store:  The order will be prepared for pick up at the Toronto store. Please ensure you are able to pick up your order within a week of placing the order. Orders will only be released to the name listed on the order. If someone else is picking up the order for you, please list their name in the ordering instructions of your order form. 

Pick up at the Markham Warehouse: The order will be prepared for pick up at the Markham Warehouse on specific days when staff are available.  Please call to confirm available appointment times before placing your order. 

Pick up using Penguin PickUp Service:  Delivery to a local GTA Penguin PickUp location for pick up at your convenience.    Please use the pull down menu to make your location choice.  Orders are usually available in 1-2 business days (up to 7 Days for Hamilton & Wasaga Beach).  Penguin will contact you by email when the order is available.  

 

 

 

 

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