Ordering by FAX

1. Prepare the list of items you wish to order
2. Include the colour numbers and sizes.
3. Include a daytime phone number and a complete street address
4. Decide on a method of payment (Visa, Mastercard, COD). Include card number on fax and SIGN the bottom of order
5. Fax order to the Markham store;

   Toronto Office

   (647) 436-8695

Ordering by Phone

1. Prepare the list of items you wish to order (the colour numbers, quantities and sizes).
2. Decide on a method of payment (Visa, Mastercard, COD) - We keep numbers on file so you do not have to submit again
3. Call our toll-free number at:

   ORDER BY PHONE 10 am to 6 pm EST	1-800-596-0550
   CALLING FROM LOCAL 416 & 905 AREA	(416) 596-0550

4. Place your order with one of our friendly representatives. 

TERMS AND POLICY

Prices and Exchange Rate Calculator

All prices are in Canadian dollars. The current rate of exchange that your credit card will give is approximately $1.00 US = $1.05 Canadian (subject to change without notice).

We've included a handy exchange calculator on our web site. You should see it at the top left.

It should look like;

Payment Methods

Canada: You can pay by Visa, Mastercard or Paypal.

We also now accept payment through Paypal. This is an online payment method that you can hook up your personal bank account (for those who don't have a credit card) or Visa/MC/AMEX also. It's convenient and safe. Place your order and we shall send you a Paypal Invoice that you can pay through their site. Note that you'll need to set up a free account if you haven't done so already. Instructions on setting up an account will be included with the Paypal invoice we send. There is NO charge to use this service. It's just another convenient payment method.

Taxes

Residents of Canada are subject to GST or HST with the rate dependant on their respective province. International orders are sales tax exempt. All prices listed do not include applicable taxes.

Shipping & Handling (for costs and exact shipping methods)

Canada: We use UPS STANDARD for shipping. They operate a door to door service in Canada to any location accessible by public road at rates comparable to the post office. UPS cannot deliver to a post box number. For those areas not serviced by UPS we ship by Canada Parcel Post Insured.

United Sates and Rest of the World: We ship by UPS or the post office insured. You can specify ground or air service. The price varies by location/state and weight.

Orders are usually processed within 2-3 business days of receipt if products are in stock. UPS orders are shipped the same day as processing but there are delays of 3-7 days for Post office as we only go to the post office once a week (Thurs/Fri). For faster delivery please inquire or specify preferred carrier. Customers are responsible for all shipping charges unless other special arrangements are made in advance. A $4.00 pack handling will be applied to all orders, regardless of size. There is no minimum order.

Our Shipping rates with UPS are preferred rates and the discounts are passed onto the customer. Given the wide range of shipping destinations and weights with our products, it's hard to post definitive shipping rates on our site or provide flat rate shipping. Feel free to call or email us if you're concerned about the shipping rates. We do compare rates with Canada Post and will choose them over UPS if the rates are more competitive.

All duties, customs and brokerage fees are the sole responsibility of the customer. Please be aware of your country's import fees and customs rules before ordering.

Billing Inquiries

If you have any questions about billing or need any additional information, please contact our accounting department at 1-905-415-8559, Monday thru Friday, 10am to 6pm EST. Ask for Dixon.

Claims and Adjustments

Please inspect your shipment carefully upon arrival and report any loss or damage to us within five days. We shall gladly substitute or replace defective merchandise. If your order was damaged in shipment, keep all packing materials and contact us. We shall notify the carrier of the problem.

Goods are not accepted for return without prior authorization.

For non-defective returns, there is a 15% restocking charge. Shipping charges and cut fabrics are non refundable

NOTE: all returns are to be sent by the Postal Service. Any returns sent by UPS, Fedex or other couriers may incur duties, brokage fees or service chartges which will be the sole responsiblity of the customer. NO EXCEPTIONS!!!!!!

Prices and policies are subject to change without notice